SUEZ implements case-based learning for anti-corruption training

In what context does this training take place?

We wanted to renew our training offer. We already had e-learning modules, but they were a bit outdated. We were therefore looking for more appropriate modules, in their pedagogical approach, on the topics of corruption prevention and compliance with competition rules.. This training is aimed at audiences who may be concerned by this type of risk, for example, in charge of the commercial relationship, in contact with customers, partners or suppliers. We wanted to develop an in-depth module. This is not a general “Ethics” module intended for the 90,000 employees of the group.

Our targets must be sensitized regularly. To do this, I rely on our network of ethics experts: they are the ones who determine in their Business Units the target audiences to be trained. What is important is above all that employees must hear the messages often enough to anchor and then recall the reflexes.

What challenge did you have to take on?

We had a major constraint. The module must be able to be accessible and work anywhere in the world with the employees concerned: in France, but also in Morocco or China for example... With the difficulty of having a pedagogical approach and relevant content for the different countries and for the different professions. Indeed, there are different cultural approaches, and our jobs are not carried out in the same way all over the world.

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How did the deployment take place?

We have translated the training into several languages: English, Spanish, Spanish, German, Chinese... This module has the advantage of sufficiently general content to adapt to any type of situation and position. In particular, it makes it possible to understand the complex situations that could arise. This encourages systematic vigilance. We will never be able to cover all possible scenarios. And risky situations are most often located in gray areas. So I prefer that employees learn to detect warning signals, rather than giving them ready-made answers to learn by heart, which do not correspond to the situations they could really find themselves facing.

What do you think are Didask's strengths compared to other solutions?

I like the way of learning based on practical cases, which is very interactive. I find this way of learning more effective and fun than what was offered in the past, with long explanations and only a short quiz as an application.

Other features are also interesting. The possibility to learn and stop at any time. The module remembers progress and progress: it is very practical. The possibility of accessing the module from a smartphone is a real plus. It is essential for populations that are very often on the move!

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