Train your employees in interpersonal communication in business and make it a performance driver!

Interpersonal communication is a skill Essential today in business. Beyond the simple exchange of information, it is the foundation of a dynamic, inspiring and motivating work atmosphere. La cohesiveness of a team and its performance overall depend directly on the ability of each member, including management, to communicate effectively and constructively.

Faced with this considerable challenge, the solution lies in the adoption of targeted and proven interpersonal communication techniques. Training can play a key role in equipping employees with the tools and reflexes they need to improve the quality and effectiveness of their interpersonal communication. At Didask, we provide you with the resources you need to prevent the formation of silos between your teams and cultivate a harmonious and productive team atmosphere.

Why train your employees in interpersonal communication? Because it is a real performance driver!

Interpersonal communication, defined as The exchange of information, ideas and emotions between individuals, is also the engine of any interaction professional. In the workplace, smooth and effective communication is synonymous with productivity and well-being at work. Do not distinguish between performance culture and healthy communication between your teams: they go hand in hand. Remember: alone, we go faster, but together, we go further!
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The 4 forms of interpersonal communication in business

Interpersonal communication can take place in 4 forms: verbale, Written, non verbale and listens, each with its own nuance and importance.

1. Verbal communication: This includes what words we choose and how we use them. Intonations and hesitations can express agreement or uncertainty. For example, “hmmm” can mean acquiescence or thoughtfulness.
2. Written communication: Examples of written communication include emails, reports, and text messages. This form of communication is essential for transmitting complex or long-lasting information and is often the official mode of communication in the business world. At Didask, we have also favoured a culture of 100% written in-house, and we are convinced that this mode of operation explains, in part, our strong growth dynamic over the past several years.
3. Non-verbal communication: Gestures, facial expressions, and body language often communicate more than the words themselves. They can support or contradict what is being said verbally, adding an extra layer of meaning to the communication. Your employees must know how to master this aspect, whether in internal collaboration, but also in relationships with your customers and partners. A big contract can be lost for reasons that are not always expressed!
4. Listening: Listening is different from understanding. It requires concentration and the will to understand the sender's message. Active listening can turn communication into a powerful tool for connection and problem solving. The greatest leaders are not necessarily the ones who talk the most, but those who really listen to their interlocutors, sincerely recognizing that everyone's point of view is a potential asset.

4 essential qualities to integrate into your training goals around interpersonal communication in business

Here are 4 essential qualities to always keep in mind when you want to train your employees in effective interpersonal communication:

1. Active listening: Fundamental to any dialogue, active listening is the process by which the listener actively participates in the conversation, confirming understanding through nods, facial expressions, and verbal responses. This technique goes beyond passive listening where information is simply received. It involves listening not only with your ears but also with your mind, avoiding distractions and focusing fully on the person you are talking to. Constructive feedback, a key part of active listening, can take the form of questions or reformulations that validate understanding and encourage deeper exploration of the subject.
2. Clarity and conciseness, namely the ability to communicate clearly and concisely is invaluable. This means conveying messages in a simple and straightforward manner, without superfluous jargon or redundant information. Clarity ensures that the message is understood the first time, while conciseness respects the listener's time and prevents information overload. This requires prior preparation to distill the essence of the message and attention to the words chosen for effective communication.
3. Assertiveness, or the art of speaking openly and honestly without infringing on the rights of others. It is a balanced communication that allows you to assert your position and needs without being aggressive or, conversely, without being passive. This requires self-confidence and the ability to set and respect clear boundaries in interactions with others. Assertive behavior encourages mutual respect and fair negotiation in conversations.
4. Empathy: Communication is the ability to understand and share the feelings of others. This means putting yourself in the other person's shoes to capture not only what they're saying, but also the underlying emotions and motivations. Empathy makes it possible to build bridges between individuals, by showing a real concern for the perspectives and experiences of the interlocutor. It is particularly effective in defusing conflicts and in building strong and trusting working relationships. And it is indeed a skill and not a personality trait!

By integrating these 4 qualities into your training goals, your employees can develop more thoughtful and intentional communication, which will result in improved productivity and well-being at work. Not to mention the fact that this can also have a positive impact on your attractiveness and your retention Of talents !

Didask's role in improving communication

Our all-in-one solution (authoring tool, learning experience platform, LMS) puts the reflexes of an experienced educational engineer just a click away and for any trainer or business expert. To do this, we rely on

• our educational artificial intelligence which allows you to divide your time creating e-learning training by 10 compared to other authoring tools
• our thinking, inspired by our past as an agency that has created training courses for all types of actors (CAC 40 groups, ETI, SMEs, public sector) on all possible use cases (software training, sales, soft skills, soft skills, techniques, professions, compliance, etc.)
• the diversity of our exercise formats, with scenarios inspired by errors that are really likely to occur in the field, in order to really impact your learners and get them out of the “illusion of mastery” (see the article The illusion of mastery, a danger for learning)
• our smart analytics, which offer your learners the opportunity to analyze and improve their skills in real time, and your trainers the opportunity to bring your training content to life and improve it continuously, by adopting a data-based approach

To conclude

Interpersonal communication is a delicate but essential art, essential for building successful and resilient teams. Didask offers the tools needed to turn this challenge into an opportunity. Learn how our platform can help you hone communication skills in your business.

Discover Didask with a demo and take the first step toward seamless interpersonal communication.

To go further on this subject, you can also consult our article These natural mechanisms that prevent us from collaborating well at work as well as the section Soft Skills from our blog. And to learn more about these communication topics, you can dive into this off-the-shelf training catalog.
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